With advance AI and other proprietary algorithms alongside star catalogues we are able to chart star alignments for moments in the past as well as the future. With so much science, yet there is something magical about the stars and how they engulf us in utter awe by speaking the language of the universe!
Frequently Asked Questions (FAQs)
My Order
Common complaint queries answered.
Where can I track my order?
Once you have ordered with us you will receive status emails in realtime on the status of your order.
Please be aware that your shipment tracking will be available and sent to you via email as soon as we dispatch your order. From then on you can simply google your shipment number and see where your order has reached.
Can I change my order details?
If you would like to change something after the checkout, please contact us as soon as possible via the contact form.
Please keep in mind, in order to keep our delivery time promise we are usually sending your order directly to production. In case we have not started with the production of your order we are able to make changes. The delivery period may be slightly delayed, however, we want to make sure we send you a gift product that is flawless.
How do I change my shipping address?
If you would like to change your shipping address after the checkout, please contact us as soon as possible via the contact form.
If possible, we will adjust the delivery address. The delivery period may be delayed. Please be aware that we send your order to production right after the checkout. This enables us to guarantee a fast delivery.
Where can I find the invoice and the order number?
You will receive an invoice to the email you have provided us during the checkout process from ‘no-reply@sheenjeem.com’. Please be sure to check your inbox vigilantly. You will also find all the relevant and specific order information in that email as well.
Can I cancel an order?
Our main goal is to deliver the highest quality gift products to you in a sustainable fashion. If you would like to cancel your order, please contact us via the contact form as soon as possible.
If you made a error during order (spelling mistake, change of order details, etc.), please feel free to contact us.
Please be aware that once we have sent a personalized/customized order to production, we are not able to cancel that specific order in most cases. However, for all other orders, contact us as soon as possible and we will be able to help if we can. Please find all details in our cancellation policy.
Remember, our vision is to become the greatest gift company in the world and we know perfectly that it is only possible with your satisfaction and great experience with us.
My order has been damaged…
Despite the utmost care in packaging and transport, products can be damaged or lost during shipping. Please check your delivery with care when you receive it.
If your product was damaged during transportation or you have received a damaged product, please contact us within 7 days via our contact form.
Please provide us with images of the damaged print as well as the packaging via email to ‘info@sheenjeem.com‘. Also mention your complete order details when sending us an email. We will get back to you as soon as possible to resolve the issue for you. Our aim is to get you the ultimate gifting experience.
I haven’t received my confirmation email…
You will receive an order confirmation email right after you have placed your order with us.
If you haven’t received your order confirmation email, the two most likely reasons are that your email client has put the email in your spam or any other folder, or that you gave us the wrong email address during the checkout process.
Here’s a little trouble-shooting guide to help find the problem:
- Check your spam folder in your email client for an email from Sheen Jeem (no-reply@sheenjeem.com).
- If the email isn’t in your spam folder and anywhere in your email, you most probably entered the wrong email address. You can contact us with the details you entered for your order and we can make the correction for you and send you your details at the correct email address.
- If all the steps above fail or there is some other issue, please feel free to contact us.
Can I return my order?
We hope you remain content with your purchase from Sheen Jeem. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange.*
However, do note that customised or personalised products have special terms that apply. Contact us as soon as possible if you have any issue with a customised/personalised product.
* Terms of Sale apply. Read more about our Terms of Sale here.
What exactly happens after I have placed my order at Sheen Jeem?
We immediately move on to production and preparing your package with extreme level of attention to detail in addition to quality control. For all product orders we have multiple check levels to ensure the perfect manufacturing of our products and that they are ‘Made in Your Country‘. Afterwards, your order is dispatched from our manufacturing facility in your country to your house via our courier partners.
Delivery & Shipping
Common delivery & shipping queries answered.
What are the delivery times? How long will it take to receive my order?
We produce and manufacture locally that helps us in rapid fulfilment. Ultimately, delivery times depend on the courier services in each country but we try our best to predict them. You can see an accurate estimate for your country here.
Here is a summary of our estimates:
North America & Europe: 5 – 8 Days
Rest of the world: 7 – 10 Days
Do you ship to my country?
We ship from your country to your country. See how we make ‘Made in Your Country‘ possible. We ship worldwide. Please find all available delivery countries, times and other information on our term of delivery and shipping information page.
We are working with multiple parcel services, in order to deliver your order as fast as possible to you. For all orders and countries parcel tracking is available. Some of our renowned delivery partners include:
- DHL
- DPD
- FedEx
- GLS
- Royal Mail
- UPS
- USPS
- La Poste
- TCS
- Aramex
- M&P
In some countries, we also use ride-hailing services and apps for their package delivery services for fast, rapid, and smooth shipping. These include:
- Careem Delivery
- Uber Connect
- Lyft Delivery
- InDrive Couriers Delivery
Do I receive shipment tracking information or tracking number/ID?
Yes, we will notify you about your shipment status via email once your order is ready for dispatch. A tracking link will be sent directly to your email once order has dispatched from our production partner’s studio in your country. You can simply google the tracking number to receive realtime information on where your package has reached.
Do you ship in a neutral packaging?
Yes, we ship your star map in a neutral packaging box.
If this is a gift you can send the star map print directly to your beloved one’s. We will not include an invoice in the packaging box. An invoice will be sent to your email which you have provided us during the checkout process. We aim to transform your gifting experience into a lifelong memory.
Is there an invoice in the package?
No, we do not include an invoice in the packaging box.
You will receive the invoice to your email which you have provided us during the checkout process.
We aim to become greatest gift company in the world and we know perfectly that it is only possible with your satisfaction and great experience with us.
How do I change my shipping address?
If you would like to change your shipping address after the checkout, please contact us as soon as possible via the contact form.
If possible, we will adjust the delivery address. The delivery times may be delayed. Please be aware that we send your order to local production right after the checkout. This enables us to guarantee a fast delivery.
Will my parcel be shipped safely?
Yes, all our products and gifts are carefully rolled with a protective paper and shipped safely in cardboard boxes. This ensures that your order arrives without any transport damage.
In case that your order got damaged due to unforeseen mishandling by our delivery partner during shipping, please reach out to us within 7 days via our contact form.
Please provide us with images of the damaged print as well as the packaging via email to ‘info@sheenjeem.com‘. Also mention your complete order details when sending us an email. We will get back to you as soon as possible to resolve the issue for you. Our aim is to get you the ultimate gifting experience.
Do you make your products in my country?
Yes, we produce locally in the country of order. At Sheen Jeem, supporting local businesses and independent artists is at the heart of our commitment to sustainability and ethical business practices. We firmly believe in the power of your community, and by collaborating with nearby manufacturers and artists, we actively contribute to the economic growth and vitality of your local communities worldwide.
Shipping is too slow! I want it urgently…
If normal shipping times are too slow for you, Express Shipping option is available to most countries for a minor premium charge. It guarantees that you receive your order on time. Express Shipping option can be opted for during the checkout process.
Product Information
Common product queries answered.
Star Maps – Product Information
Q: What are star maps?
A star map is a map of the constellations and stars in a night sky visible at a moment in time from a particular location on Earth. Imagine capturing the celestial magic of a special moment forever. With cutting-edge astronomical algorithms, we precisely calculate the exact locations of stars and constellations at any given time and place. Whether it’s your first date, wedding day, birthday, or a tribute to a loved one, we create a beautiful star map memento that marks that unique moment in the cosmos. Cherish the memories of those extraordinary times with a personalized and emotionally resonant keepsake from Sheen Jeem.
Q: Are your star maps scientifically accurate?
Yes, our star maps are 99.98% accurate. We have developed a software that enables us to accurately calculate your starry sky for any place, date and time. We use German and European star catalogs (e.g. Hipparcos Catalog from the European Space Agency, Yale Bright Star Catalogue, and other resources from NASA’s Observatory missions) to precisely locate and map the night sky to your magical moment.
Q: Star Map caption ideas?
After you have chosen a design, you can easily select from our hand-picked captions or even write your own while ordering your star map.
Q: What is the process to order a Star Map?
Sheen Jeem simplifies the Star Map ordering experience with a 3 step process: Select a Star Map Design; Enter your desired date, time, and location; Choose a caption; Enter delivery and details to confirm your order and relax!
Q: Which occasion can I gift a star map at?
You can gift a star map at anniversaries, birthdays, graduations, weddings, child births, house warmings, and for all special moments, achievements, and memories. Many order a star map to make a star map wall decor in their homes as well.
Digital Orders – Product Information
When purchasing a digital product, we will send you both, a PNG and a PDF format, high quality files via email. Both files can be used for premium fine art printing, which is a top standard detailed pixel perfect print quality.
A digital file is especially useful if you are running out of time, or if you want to edit the file further or if the same print should be made several times in different sizes.
We guarantee order quality so you can enjoy even the intricate details of your gift order.
Print (Unframed) Orders – Product Information
Our print orders use a +200gsm museum-quality paper is extremely consistent and works perfectly with large, full colour graphics or illustrations. The print is on museum grade, art matte, acid free paper and printed using archival ink. The matte finish emphasises different highlights and tones in the source artworks; helping to create stunning works of art.
High quality & longevity are part of our customer promise. That’s why we only produce according to the fine art printing approach, which is a top standard detailed pixel perfect print quality.
In the broadest sense, the approach describes an attempt to exhaust all possibilities of image optimization when expressing a photo. This involves optimizing dynamics, contrast, colors, shades of grey, choosing the right type of paper and materials and emphasizing the durability of our premium prints. Each print should become a real piece of art with your unique gift order from Sheen Jeem.
Q: Which size options do you have for an unframed (print) gift product?
We offer 2 standard print sizes: A4 and A3.
Q: I want a larger print. Is it possible?
Definitely yes. Simply get in touch with our support staff via the contact page to get your order confirmed.
Framed Orders – Product Information
Our framed orders include a frame that houses the print. So, on top of the high quality print, we have the following specifications of the frame. It is created from high-quality wood, milled with simple clean lines and presented with a satin finish. The frame has a square, modern profile which works well in both contemporary and traditional environments. We have two colors to choose from: White or Black. The print is covered with plexiglass: thickness 2mm, provides increased UV protection, is extremely robust and offers less glare than float glass. These frames are carefully picked because they complement our designs and brand identity.
We offer 2 standard frame sizes:
Q: Which size options do you have for a framed gift product?
We offer 2 standard frame sizes: 21×30 and 30×40.
Q: I want a larger frame. Is it possible?
Definitely yes. Simply get in touch with our support staff via the contact page to get your order confirmed.
My order has been damaged…
Despite the utmost care in packaging and transport, products can be damaged or lost during shipping. Please check your delivery with care when you receive it.
If your product was damaged during transportation or you have received a damaged product, please contact us within 7 days via our contact form.
Please provide us with images of the damaged print as well as the packaging via email to ‘info@sheenjeem.com‘. Also mention your complete order details when sending us an email. We will get back to you as soon as possible to resolve the issue for you. Our aim is to get you the ultimate gifting experience.
Payment & Discounts
Common payment & discount queries answered.
Are there any discounts or coupon codes available?
Yes, please feel free to check our current offers on our website.
We regularly run offers and campaigns so that all of our loyal customers can enjoy the advantage of receiving a whopping discount on special occasions such as Valentine’s Day, Christmas and more.
Which payment methods are accepted?
The prices are displayed in Euros (€) but can I pay in my local currency?
Yes, we accept payments in 135+ major global currencies, most likely including yours, using the Stripe payment gateway. As long as you pay using our accepted payment methods, you will be able to pay the equivalent price in your local currency automatically even if Euro (€) prices are being displayed. Alternatively, you can switch currency to your local or another suitable currency using the currency switcher given in the website footer.
How secure is shopping through this website? Is my data protected?
Yes, your data and browsing is made safe on Sheen Jeem using advance web security tools. We are a GDPR compliance aspirant website with top-notch security infrastructures in place. Our data servers are securely located in the United Kingdom. We update our users in response to any data-related requests they might have.
Detailed information can be found on our Privacy Policy and Cookie Policy pages.
Where can I find the invoice for my online purchase?
You will receive an invoice to the email you have provided us during the checkout.
